TicketView™: Smart Ticket Management System
Built for efficiency, designed for safety, powered by TCU. Our proprietary TicketView™ platform is a fully integrated solution for managing utility locate requests, from initial ticket intake to field dispatch and final closeout.
Our Ticket Management Lifecycle
Automated Ticket Entry
Tickets are received in real time through direct integration with Ontario One Call 360. Each request is timestamped and queued automatically, no manual input, no delays.
Real-Time Status Updates
As tickets are dispatched, updated, or completed, TicketView automatically communicates changes to Ontario One Call 360. Stay compliant and up to date without any manual follow-up.
Instant Completion Sync
When a ticket is marked complete in our system, Ontario One Call 360 is updated immediately. This ensures accurate closeout records and full transparency with all stakeholders.
Smart Ticket Processing & Clearance Routing
Our system instantly evaluates each ticket based on utility type, location, and requirements.
- Automatically clears tickets where no locate is needed
- Flags tickets requiring a physical locate
- Ensures fast decision-making and streamlined coordination
Assign by Map: Visual Workload Management
User-friendly, map-based ticket assignment.
- View tickets directly on a map
- Prioritize by urgency: Emergency, Priority, Standard, Project
- Filter by region, city, or postal code
- Reassign or assign tickets based on proximity and workload
- Visualize assigned and unassigned tasks in real time
Centralized Dispatch Control
Take control of field activities, live from the office.
- Dispatcher view shows locator availability and workload
- Monitor field assignments and reallocate as needed
- Make faster decisions with full operational visibility
- Reduce delays and maximize field productivity
Client Portal Access
Secure, transparent, productive. Contractors and project managers get real-time visibility into their tickets.
- Query and track tickets with full filtering and search tools
- Automatically receive paperwork via email
- Export ticket data to CSV for internal analysis or reporting
- Perform random audits of locate records for quality assurance
Before the first shovel goes in, call.
Our office team answers every call, backed by 10 years in business and technicians with 10 to 20 years of field experience.