TicketView™ – Smart Ticket Management System

Built for Efficiency. Designed for Safety. Powered by TCU.

TransCanada Utilities’ proprietary TicketView™ platform is a fully integrated solution for managing utility locate requests. From initial ticket intake to field dispatch and final closeout, every step is automated and optimized, saving time, reducing errors, and improving transparency.

Core Features of Our Ticket Management Lifecycle

01

Automated Ticket Entry

Tickets are received in real time through direct integration with Ontario One Call 360. Each request is timestamped and queued automatically—no manual input, no delays.

02

Real-Time Status Updates

As tickets are dispatched, updated, or completed, TicketView automatically communicates changes to Ontario One Call 360. Stay compliant and up to date without any manual follow-up.

03

Instant Completion Sync

When a ticket is marked complete in our system, Ontario One Call 360 is updated immediately. This ensures accurate closeout records and full transparency with all stakeholders.

04

Smart Ticket Processing & Clearance Routing

Our system instantly evaluates each ticket based on utility type, location, and requirements:

  • Automatically clears tickets where no locate is needed
  • Flags tickets requiring physical locate
  • Ensures fast decision-making and streamlined coordination

05

Assign by Map – Visual Workload Management

User-friendly, map-based ticket assignment.

  • View tickets directly on a map
  • Prioritize by urgency: Emergency, Priority, Standard, Project
  • Filter by region, city, or postal code
  • Reassign or assign tickets based on proximity and workload
  • Visualize assigned and unassigned tasks in real time

06

Centralized Dispatch Control

Take control of field activities—live from the office.

  • Dispatcher View shows locator availability and workload
  • Monitor field assignments and reallocate as needed
  • Make faster decisions with full operational visibility
  • Reduce delays and maximize field productivity

Client Portal Access – Secure, Transparent, Productive

TicketView also includes a robust Client Login Portal, providing contractors and project managers with real-time visibility into their tickets.
Client Portal Features:
  • Query and track tickets with full filtering and search tools
  • Automatically receive paperwork via email
  • Export ticket data to CSV for internal analysis or reporting
  • Perform random audits of locate records for quality assurance